1kgame Privacy
Policy

1kgame operates an online casino and sports betting platform accessible at 1kgame.bet, offering products including Andar Bahar, Teen Patti, live casino tables, PSL cricket betting, slots, and the Money Wheel. We are committed to protecting the privacy and personal data of every player who accesses our platform, whether from Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in Pakistan.

This Privacy Policy sets out in clear, plain English how we collect your personal data, the purposes for which we use it, the conditions under which we may share it with third parties, how long we keep it, and what rights you hold in relation to it. We have drafted this Policy to be as transparent and straightforward as possible, because we believe you deserve to know exactly how your information is handled.

This Policy applies to all visitors to the 1kgame website, all registered account holders, and all individuals who interact with us through customer support, email, or live chat. It applies regardless of the device you use to access the platform — desktop, mobile, or tablet.

If you have any questions about this Privacy Policy that are not addressed here, please contact our support team whose details are provided in Section 13. We are always happy to clarify.

1kgame collects personal data in several ways: directly from you when you register or use the platform, automatically through your use of the website, and occasionally from third-party sources such as payment processors. The categories of personal data we collect include the following:

2.1 Registration & Identity Data

• Full legal name as it appears on your CNIC or passport
• Date of birth (used to verify that you are 21 years of age or older)
• National Identity Card (CNIC) number or passport number
• Residential address, city, and province
• Email address and mobile phone number
• Username and encrypted password

2.2 Financial Data

• Payment method details — including JazzCash account numbers, EasyPaisa wallet identifiers, HBL, UBL, or Meezan Bank account details, and Raast IDs
• Deposit and withdrawal transaction records, including amounts, timestamps, and reference numbers
• Source-of-funds documentation where requested for AML compliance

2.3 Gaming & Betting Activity Data

• Bet history, wager amounts, game selections, and outcomes across all 1kgame products
• Bonus and promotion usage records
• Session duration, login times, and in-platform navigation activity
• Responsible gaming settings including deposit limits, self-exclusion elections, and session reminders

2.4 Technical & Device Data

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser information
• Cookies, session tokens, and similar tracking identifiers (see Section 6)
• Referring URL and pages visited within the 1kgame platform

2.5 Communications Data

• Content of messages sent to 1kgame via live chat, email, or support ticket
• Records of telephone or voice support interactions where applicable
• Survey responses and feedback submitted voluntarily

We use the personal data we collect only for defined, lawful purposes. The table below summarises the primary uses of your data and the type of data involved in each:

Where we use your data for marketing communications — such as sending you information about 1kgame promotions, bonus offers, or new game releases — we will only do so where you have provided explicit consent. You may withdraw your marketing consent at any time by contacting support or updating your account notification preferences.

1kgame processes your personal data on the basis of one or more of the following legal grounds:

• Contractual Necessity: The processing is necessary to perform our contract with you — namely, to provide you with access to the 1kgame platform and associated services. Without processing your identity, payment, and gaming activity data, we cannot deliver the services you have registered for.
• Legal Obligation: We are subject to legal and regulatory obligations that require us to process certain personal data. These obligations include know-your-customer (KYC) verification, anti-money laundering (AML) checks, and record-keeping requirements. We must comply with these obligations regardless of your consent.
• Legitimate Interests: We may process certain data on the basis of our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and analytics to improve the quality of our services. We will only rely on this ground where our interests are not overridden by your data protection rights.
• Consent: Where we rely on consent as the legal basis — primarily for direct marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

1kgame does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your personal data only in the following limited and defined circumstances:

• Payment Processors: We share financial and identity data with our payment processing partners — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment service providers — as necessary to process your deposits and withdrawals. These partners are contractually bound to handle your data securely and to use it only for the purpose of processing your transaction.
• KYC & Identity Verification Providers: We may use third-party identity verification services to assist with CNIC verification and document checks. These providers process only the data strictly necessary for verification purposes and operate under confidentiality obligations.
• Gaming Software Providers: Game content on the 1kgame platform may be supplied by third-party game studios and live dealer providers. These providers may receive anonymised session data necessary to deliver their games but do not receive your full personal profile.
• Fraud & Security Service Providers: We use specialist fraud detection and cybersecurity service providers to protect the integrity of the platform. These providers may process technical and behavioural data under strict data processing agreements.
• Regulatory Authorities & Law Enforcement: We may disclose personal data to government agencies, regulatory bodies, or law enforcement where required by applicable law, court order, or regulatory direction. We will notify you of any such disclosure where we are legally permitted to do so.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of 1kgame's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and your rights will be maintained.

All third parties with whom we share personal data are subject to appropriate contractual safeguards and are required to process your data only for the specified purpose and in compliance with applicable data protection standards.

1kgame uses cookies and similar tracking technologies to operate the platform, improve user experience, and understand how players interact with our services. The categories of cookies we use are described below:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as keeping you logged in, maintaining your session, and remembering your language preference. These cookies cannot be disabled without impairing platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how visitors use the 1kgame platform — including which pages are visited most frequently and any error messages encountered. This data helps us improve the platform experience. These cookies may be disabled through your cookie preferences.
• Functionality Cookies: These cookies remember choices you make on the platform — such as your preferred game category or notification settings — to provide a more personalised experience. They may be disabled, though some platform features may be affected.
• Targeting & Marketing Cookies: With your consent, we may use cookies to deliver promotional content relevant to your gaming interests. These cookies track your activity on the 1kgame platform and are only set where you have opted in to marketing communications.

You may manage your cookie preferences at any time through your browser settings or the cookie preferences panel on the 1kgame platform. Please note that disabling certain cookies may affect the functionality of some platform features. For full information on the specific cookies we use, please contact our support team.

1kgame retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable laws and regulatory obligations. The following general retention periods apply:

• Active Account Data: Personal data associated with an active 1kgame account is retained for the full duration of your account's existence and for a period of up to five (5) years following account closure, in accordance with standard AML and financial record-keeping requirements.
• Transaction Records: Financial transaction records — including deposit and withdrawal history — are retained for a minimum of five (5) years following the date of each transaction, as required for regulatory compliance.
• KYC Documentation: Identity verification documents, including CNIC scans and address proofs, are retained for five (5) years from the date of the last transaction on the account.
• Support Communications: Records of customer support interactions are retained for up to three (3) years following the resolution of the relevant query.
• Marketing Consent Records: Records of your marketing consent — including the date consent was given or withdrawn — are retained for the duration of your account and for three (3) years thereafter.
• Closed Account Data: Following account closure, personal data not subject to extended retention requirements will be deleted or anonymised within ninety (90) days of the confirmed closure date.

Where data is no longer required for its original purpose and no legal obligation requires its retention, 1kgame will securely delete or anonymise it.

1kgame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security practices include the following:

• Encryption: All personal data is encrypted in transit using TLS 1.3 and encrypted at rest using AES-256. This applies to account data, payment information, and all stored documents.
• Access Controls: Access to personal data within 1kgame's systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific job functions, and all access is logged and audited.
• Password Security: Account passwords are stored using industry-standard one-way hashing algorithms. 1kgame staff cannot view your password in plain text under any circumstances.
• Two-Factor Authentication: 1kgame supports two-factor authentication (2FA) for account logins. We strongly recommend all players enable 2FA through their account security settings.
• Vulnerability Management: Our platform undergoes regular security assessments and penetration testing. Identified vulnerabilities are addressed through a documented patch management process.
• Incident Response: 1kgame maintains a data breach response plan. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable notification requirements.

Whilst we take all reasonable measures to protect your data, no security system is completely infallible. You also have a role to play in keeping your account secure — please refer to the account security guidance in our Terms & Conditions.

As a 1kgame player whose personal data we process, you hold a number of rights in relation to that data. These rights are summarised below:

• Right of Access: You have the right to request a copy of the personal data that 1kgame holds about you. We will provide this in a structured, commonly used format within 30 days of receiving a valid request.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. Minor corrections — such as updating your contact number or address — can often be made directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal data. Note that this right is subject to our legal retention obligations — we may be unable to delete data that we are required to retain by law for AML or regulatory purposes.
• Right to Restrict Processing: You have the right to request that we restrict processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you object to our processing on legitimate interest grounds.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a portable format and to request that it be transmitted directly to another controller where technically feasible.
• Right to Object: You have the right to object to processing based on our legitimate interests, and to processing for direct marketing purposes. Where you object to direct marketing, we will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact 1kgame support with your registered account username and a clear description of your request. We will acknowledge your request within two (2) business days and provide a substantive response within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days with notification to you.

The 1kgame platform is strictly intended for adults. You must be at least 21 years of age to register an account and use our services. We do not knowingly collect or process personal data from individuals under the age of 21.

Age verification is conducted at registration and may be repeated at any subsequent point at 1kgame's discretion. Where an account is found to belong to an underage user, that account will be immediately closed, all funds will be returned in accordance with applicable law, and all personal data associated with the account will be deleted promptly.

If you believe that a minor has registered an account on the 1kgame platform, please contact our support team immediately at [email protected] so that we may investigate and take appropriate action without delay.

Parents and guardians who wish to prevent minors from accessing online gaming content are encouraged to use internet filtering tools and parental control software available for all major devices and operating systems.

The 1kgame platform may from time to time contain references to or integrations with third-party services — such as payment gateways, game providers, or identity verification systems. Where these third-party services have their own interfaces or privacy policies, those policies govern the processing of your data by those third parties, and not this Privacy Policy.

1kgame is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service with which you interact in connection with your 1kgame account. If you have concerns about a specific third-party service used by 1kgame, please contact our support team.

We take care in selecting third-party partners and require all partners who process personal data on our behalf to meet appropriate data protection standards through contractual obligations.

1kgame reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will take reasonable steps to notify registered players — typically via email to your registered address or through a prominent notice on the 1kgame platform — prior to the changes taking effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Continued use of the 1kgame platform following the effective date of any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you may request closure of your account by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1kgame handles your personal data, please get in touch with our support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 in English and Urdu through the 1kgame platform after logging in to your account.
• Support Hours: Our team operates 24 hours a day, 7 days a week, including Pakistani public holidays.

When contacting us regarding a privacy matter, please include your registered account username and a brief description of your query so that we can locate your account and respond efficiently. We commit to acknowledging all privacy-related queries within two (2) business days.